Why Orpiv Technologies

What is it about Orpiv Technologies that makes us the best? We know that you have a lot of choices when it comes to call center support. Why choose us to handle all your communication needs?
We have worked hard to give you the best services possible. Here are some reasons why we're the best at what we do, and why you should consider us for your needs:

Business Process Outsourcing Company

We believe in communication and comprehension, so let Orpiv handle your calls.

We Help You Save Money

If you attempt to set up your call centers and communications staff, you're going to have to put up a lot of cash to do so. It's more work than you would think, and you'll have to spend a lot before you ever see any of the cashback. That money can be better spent elsewhere, so you need to find another way of doing this. By outsourcing the work, you'll see that you save a huge amount of money. You're using a call center that's already up and running, so the costs are so much smaller. You can then focus on using the cash elsewhere, whether it's marketing, expansion, or otherwise.

We Have The Best Training

When you hire our services, we know you don't want just anyone making calls on your behalf. That's why we train all our staff thoroughly, so you won't have to worry about a thing. All staff is required to have marketing degrees, training in email sales, and sales development. With this training, they can handle high workloads and deliver the best results, every time. They can also handle calls for any business, as they're highly adaptable. You won't find call center operators better than ours, so get in touch now and see how we can help you.

A Wide Range Of Services

If there's one thing we pride ourselves on, it's the number of services we can offer you. You may already know about our cold calling services and inbound call handling, but what about our appointment handling services? Or our webchat facility? We've worked to stay ahead of the competition and ensure we're offering the services you need. Whether that's generating new leads or handling calls as they come in, we can do it for you. .

Data Security

Many business owners are rightfully worried about trusting an outside source with their data. They're being asked to hand over important information, such as customer contact info, to a third party. You need to be sure that you can trust us with that data. We understand that, and that's why we do our best to protect that data. Our servers are kept secure with encryption technology, so your info will always be safe with us. We understand that your reputation depends on you respecting your customers' data and that leaks are becoming more common. We're always on top of security, to keep you safe.

Global Reach

In today's connected world, there shouldn't be any barriers to using the service that works best for you. That applies to call center providers, too. We are proud to be able to help customers all over the world. No matter where your business is based, we're ready to take calls and talk to customers for you. This also helps us cover your phone lines 24 hours a day. Even if your country is in the middle of the night, we can answer calls from those who need to talk to you.

Scalable Solutions

Our hope is that when you use our services, you'll see your business improve and grow over time. When it does, you won't suddenly find yourself with B2B marketing solutions that no longer fit your business. Instead, we can scale the solutions so that they grow with your business. This is so important, as you need to be able to adapt and change to move with the marketplace. That means any services you use should do this too. We're always ready to make changes and help you become the best you can be in your field.

Cost efficient services

Outsourcing call center services to Orpiv help you to save cost and time as we are already having well trained and highly skilled call center team in-house so you don’t need to hire new people as it takes too much time and effort to get them trained and ramped up. We can help you to save the effort and time that you need to put on new people.

World class infrastructure

we have world-class infrastructure that helps us to provide the best call center services worldwide like Avaya headsets, noise-free working space, fully functional conference room, power backup, and 24X7 high-speed internet connectivity.

Values Driven Service

The one thing we would say about our services is that we aim to give you the very best, every day. We understand that by putting sales into our hands, we're being trusted with the future of your business. Everything we do is done with this in mind. If you want a service that does its best for you every day, then you should use Orpiv. We'll always strive to be the best, no matter what. After all, you run your business to be the best, so we need to as well. These are just a few reasons why you should choose Orpiv to help with your B2B communication needs. Whether you need help with cold calling or are looking to implement web chat, talk to us today. We're going to have a service that fits your needs.

The most measured division of business

Everything at Orpiv is highly calculated and precise. We have exact technology for calculating metrics like length of calls, conversion rates, customer satisfaction rates, problem-solving rates, and many other things that may be required to run a call center smoothly.

Team Work is Key to Success

The whole team works as a unit. All the groups, either live or the social media teams, work in coordination to guarantee full energy is being delivered all the time from all the departments. From creating leads by cold calls and listening to them to satisfy the complaints, we offer full support and have answers to all your queries. These customized services are given to you to ensure our administrations are fitted to attend to each of the callers individually and capture their necessities.

Goal oriented

Every sales agent in our organization has to set a goal of reaching a specific amount of customers. Our sales experts set their daily target, and most commonly, they achieve more than the target and provide our customers with some unexpected results. Moreover, it’s not easy to build and maintain a good reputation. Orpiv knows it well and learned it from our experience.

Use of latest tools and Continuous learning

Learn new technologies by solving more complex issues we come across in our journey. We are using the latest technology-enabled tools in our call center to provide the best quality services to our clients without any interruption.

Reliability

We believe in quality and our dedicated agents are consistent and reliable which helps our clients to build a strong relationship with their loyal customers and grow their customer base.

Help you to dominate your industry

We have a dedicated team who are following the modern techniques of sales to increase your revenue and help you to grow in your industry. Our highly competent call center staff is mainly focused on our customer needs and requirements; we do what our customers want.

Quality Control

To meet the customer expectation we make a recording of every call to improve our call center efficiency and reduce errors of our agents while interacting with our customers. We provide services to our clients at affordable prices without affecting the quality of work as we believe in quality.

Computer telephony integration

Using CTI (computer telephony integration) helps our call center agents to handle the large number of calls to save time and produce more revenue for our clients.

Interactive Voice Response (IVR)

The use of IVR helps our call center agents to handle high call volumes in a shorter time span and helps to prioritize calls based on our customer's value.

Customer acquisition

Following the latest techniques of sales, our outbound sales team helps businesses to acquire more potential customers as compared to traditional ways of sales having immense knowledge about the present market scenario.

Generate customer loyalty

Enhancing the best quality of support and services our customer support team provides to our customers through continuous monitoring and effective use of soft skills when interacting with customers helps us to generate customer loyalty.

Customer centric approach

We have transformed our call center into a customer-centric call center by designing our services according to our customer needs and requirements.

Call tracking and monitoring

We continuously monitor and track our calls to assess the performance level of our agents to remove the chances of call drop. .

Speech analytics

We have deployed speech analytics in our call center to improve our customer experience and cost savings. It enables us to extract crucial information from the unstructured data from customer interactions. .

Consistency and Accuracy

Our dedicated call center team can perform tasks faster and accurately to meet the client’s needs at a given time. We have the people who have the problem-solving skills empathy and tools to consistently handle our customers accurately anytime.

Work in your time zone

We work in your time zone, no matter in which part of the world you are from our call center executives provide seamless assistance to our customers around the globe.

Have questions? Feel free to ask

Call us

+91-9906381234

Write us

info@orpiv.com